People are communicating today at a rapid rate, connecting through participatory media. Dialogue coaches are needed to accelerate an online community’s appreciation for its ability to collaborate, acting as a tool that encourages deeper understandings of the exhibited interpersonal skills. They teach ways to uproot attitudes stuck in past experiences and downloaded assumptions, such as simply talking tough or nice. They look at how people conduct a conversation and offer alternatives and feedback, so they may redirect conversations toward more generative and reflective dialogue.
Dialogue coaches strive for deeper understandings. The term “moderator” has been used to define the role of those who accept an authoritative role in online communities, weeding out unwanted behaviors. It’s dangerous to cover up or delete opinions, since the underlying issue is never addressed. Blocking adverse opinions excites their migration to other platforms. For that reason, online collaboration requires dialogue coaches, more than moderators, to keep information sharing activities meaningful, trustworthy. Through listening, coaches learn to appreciate the influence of personality traits online, and not fight them. Correa, Hinsley and De Zuniga found increased social media use in extraverted people, and people open to new experiences (2010). Emotional instability predicted more regular use by men. Since neuroticism is linked to loneliness, it’s likely that anxious and nervous people use social-networking websites to seek support and company. Continue reading