Tag Archives: Research

Research, Social Media

Online Behaviors for Public Relations, Enabling Community Thinking

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Like classrooms, online communities can be structured to make thinking conscious, deliberate, clear and focused on needed outcomes. However, to get there, virtual communities require intentional dialogue leadership. For that, communications specialists must study the ways to organize and arrange interaction patterns, so they may outline a productive structuring of their time and energy. While participatory media is sought out to modestly inform audiences, it must not be confused with broadcast media—it’s social. In the attached report, I explain important online behaviors for school public relations, those that help enable community thinking. Continue reading →

Blog, Features, Opinion, Social Media

How Might Stories Scaffold Creative Learning?

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My fingers frequently flirt with keyboards, oftentimes making a move, sometimes when they shouldn’t. It’s that digital hush, again: “Facebook isn’t for essays or politics.”

Where ought I write to understand? Describing her writing process, Flannery O’Connor said, “I write because I don’t know what I think until I read what I say.”

As a graduate student in critical and creative thinking, I’m fascinated by literacy as mastering process, not content. Knowledge isn’t a commodity. It’s an exploration.

It’s about people using tools—it’s sociotechnical. Continue reading →

Blog, Dialogue Coaching, Research

Reflection on Critical Thinking, 21st Century Intellect

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“Critical thinking” recently topped a Forbes list covering important job skills for the 21st century, suggesting employers are looking for candidates who “use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems” (Casserly, 2012).

As Socrates opined, “The unexamined life is not worth living.” We must constantly re-examine our beliefs, and identify when remaining intellectually honest requires us to accept contrary opinions. We must represent a genuine curiosity for other’s belief systems.

We’re already highly collaborative today. Every day, more than 500 terabytes of data is sent to Facebook, with the processing of text, photos and videos (Facebook, 2012). Twitter’s microblogging platform receives 12 terabytes daily (Naone, 2010). Actively and passively, we’re creating 2.5 quintillion bytes of data every day – 90 percent of the world’s data was created within the last couple of years. (IBM, 2013). Continue reading →

Collaborative Media Framework
Blog, Dialogue Coaching, Research, Social Media

Collaborative Media: What’s Wrong With Social Media, How We Might Fix It?

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Through innovation, creative people attempt to solve unmet consumer needs. Design thinking is the process of reviewing user experiences with products and services, uncovering implicit gaps causing frustration, and then pointing toward new approaches (Kaufman & Sternberg, 2010, pp. 161-162). In reviewing trends in emerging media, I applied the seven steps in creative problem solving: assess a situation, explore a vision, formulate challenges, explore ideas, formulate solutions, explore acceptance and formulate a plan (Puccio, Mance, & Murdock, 2010, p. 71). Social media’s history and evolution covers a relatively brief period in human existence, but it’s a couple of decades that witnessed massive developments in consumer technologies. It’s time for innovators to reflect on how it might better serve society.

Every day, we create 2.5 quintillion bytes of data. Ninety percent of the world’s data was created within the last couple of years (2013). In the year 2000, we stored roughly 800,000 petabytes, or 0.8 zettabytes (Zikopoulos, Eaton, Deroos, Deutsch, & Lapis, 2011, p. 5). Researchers expect our storage to reach 35 zettabytes by 2020. Simple morning routines are filling storage devices in tons of ways. Data is created when you turn off your smartphone’s alarm, enter an expressway toll road, buy a cup of coffee and access a secure building. Much of the produced information is rarely analyzed, if at all. Continue reading →

Blog, Dialogue Coaching

How 12 Strangers Agreed on Murder

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Six months ago, I was walking in downtown Colorado Springs wearing a blue-and-white pin labeled “Juror Div. 8.” I was part of a group of people selected by two teams of lawyers to interpret evidence in the 4th Judicial District of the Colorado State Judicial Branch.

After the lawyers completed their arguments in the first-degree murder trial, the jury was excused. I’d decide a man’s guilt with eleven other people, culminating two weeks of listening to witness testimonies, and getting acquainted. Finally, we could speak about the most meaningful thing this group of strangers had in common: a twisted love triangle and its deadly shooting. Continue reading →

Blog, Dialogue Coaching

Dialogue Coaching Call: Exploring the Fields Listening

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During a dialogue coaching call today, I examined the fields of listening within personal relationships. I guided my coachee through understanding the transition from judgmental listening to listening from outside, and then into empathic and generative listening. Each field carries a concurrent change in dialogue, where actors in a conversation move from the shallow exchanges of politeness or debate into those of inquiry and flow. My coachee explained two recent conversations with people in her private life. Continue reading →

Blog, Dialogue Coaching

Dialogue Coaching Call: ‘Who is my self?’

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While facilitating a dialogue coaching call today, I found further evidence that everyone struggles with who they are. People are caught between conflicting personalities, resulting in the occasional discomfort or confusion. After my coachee reflected on the question “Who is my self?” while taking a brief walk in the afternoon air, she identified an internal conflict: her authentic self and ideal self. While authentically loyal, goal-orientated, determined and sometimes selfish, she strives to strike a balance with her ideal self to ensure a meaningful yet altruistic life. “Ideally, we’re all here to serve each other for some sort of synergy,” she said. Continue reading →

Blog, Dialogue Coaching

Dialogue Coachee Call: Practicing Suspension

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Today, my dialogue coach and I discussed my ability to suspend judgments. Suspension is considered critical to preventing a conversation’s breakdown, as it transitions from argumentative to inquiry. We reviewed how to best carry conversations from debate and argument to more reflective dialogue. Without an authentic capacity to suspend judgments, people quickly succumb to overwhelming feelings of anxiety and frustration or politeness and denial. The result is talking tough or nice, or completely halting the dialogue process before it breaches the barriers leading to meaningful acts of mutual and collaborative understandings. Continue reading →

Blog, Dialogue Coaching

Dialogue Coaching Call: Reflecting on Suspension

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During a call today, I was a dialogue coach for someone reflecting on suspending judgments during employee evaluations. She’s hoping to transition her evaluations into moments focused more on inquiry than debate. Suspension has proven difficult for one employee who routinely reacts defensive, re-enforcing prior conclusions. However, to improve understandings and cultivate a more collaborative work environment, she feels it’s important to persist at suspending judgment. Continue reading →

Blog, Dialogue Coaching

Communicative Action, Tell Your Wife I said ‘Hello’

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Jürgen Habermas, a German philosopher and sociologist, has several matured positions related to dialogue processes, including his widely cited Theory of Communicative Action. Habermas is known for combining philosophy with social sciences to explain dialogue processes. His explanations of the actions required to form mutual understandings are pioneering and powerful. They’re considered highly influential in political discourse, public policy and critical thinking. After exploring his theories, I realized why a conversation I had nearly a decade ago stayed so memorable. Continue reading →